Is it the sole fact you have top of the line management. Your training goes above and beyond. The recruiters pick the right candidates.
How We Help
Our seamlessly integrated solution analyzes 100% of your calls using our proprietary speech & voice analytics platform. Your internal processes & goals with the power of industry specific C.I and cutting edge A.I. is our recipe for your success.
Product Features
When combined our products can provide a comprehensive solution for a call center of any size, but can be purchased a la carte so you get exactly what you need.
Speech Analytics
Best in class accuracy with full call transcriptions, get the whole story in one go.
PCI Redaction
Our system automatically detects and removes sensitive customer information from both the transcription AND the raw audio file.
Detailed Dashboards
Easy to consume data with actionable analytics right at your fingertips on our reports and dashboards.
Two-way API
With our API you can pass data back to your CRM or reporting databases with ease.
Alerts
Fully customizable system alerts delivered via email and SMS.
Management Journal
Allows for supervisors, managers, directors to document and collaborate on agent touch points and performance.
Truly Unlimited
Unlimited call recording capture and storage and fully customizable call scoring rubrics with in-audit call transcriptions and key word search capabilities
Models
Fully customizable AI/CI powered models providing descriptive, diagnostic, and predictive analytics.
Why Contact Cubed?
Our industry leading voice and speech analytics not only convert 100% of your calls to text, we take your data much further. Our custom models help you measure and manage customer experience, agent effectiveness, call flow, root cause for call, and marketing quality across every interaction.
Our proprietary interaction analytic models optimize any call center by combining the power of both speech & voice analytics with decades of call center management experience. This foundation is built around industry specific and call type best practices. We then tailor the models to your unique processes and business objectives.
Find out why it works today.
Meet the Team
We're born out of start-ups and forged in the crucible of problem solving. We've built and managed, consulted or turned around hundreds of call center operations in our combined 100+ years.
Brian Hummer
Partner & Co-Founder
Brock Thompson
Partner & Co-Founder
Jason Pasciak
Partner & Co-Founder
Gary Cowgill
PartnerFAQs
You've gotten this far, I bet by now you have some questions. Check out the frequently asked questions below.
Latest Blog Posts
Want to learn more about us, maybe just about speech analytics? We have a wide variety of content we think you'll enjoy. Make sure to stay updated by bookmarking our blog.
Are you turning your calls into text and passing it through a powerful AI & CI engine? If you are not then stop reading this and contact us.
At the forefront of a corporate push in the call center industry is a real-time analytic that offers instant actionable insight.
Artificial intelligence and machine learning are becoming more and more of a standardized practice in business, have you implemented it yet?